Tony McClain (click here for downloadable version)

128 Powder Springs Drive, Duncan, SC 29334 C: 864-494-0300

Qualifications Profile

Dedicated results-oriented servant leadership style professional with 20+ years’ experience.

·                     Exceptional team-building and leadership ability.

·                     Experienced in coordinating multiple internal/external organizations and personnel to achieve goals.

·                     Experienced trainer and mentor.

·                     Consistently commended for extraordinary work ethic and integrity.

·                     Most constant and recent team member feedback was “If a hand grenade was thrown in room (ie. toward team), Tony would be the first to jump on the hand grenade.”

Core Competencies

·         Team building /  management

·         Budget and Forecast

·         Problem resolution

·         Problem analysis

·         Network

·         Configuration

·         Installation

·         Troubleshooting

·         Customer service

·         6 Sigma – Greenbelt

·         Project management

 

Technical Proficiencies

Platforms:

Windows Server Products, Linux (in order of proficiency)

Networking:

LAN/WAN network environment, Cisco, HP, Avaya, 3Com (in order of proficiency)

Professional Experience

Computacenter@ BMW Manufacturing, Greenville, SC, 2016-August 2016

Network Administrator / Delivery Assurance Manager

Same as Compucom@BMW simply with new company.

Compucom@ BMW Manufacturing, Greenville, SC, 2011-March 2016

Network Administrator / Delivery Assurance Manager

Started with Compucom@BMW as Network Administrator and through merit, I have been challenged with increasing responsibility and currently I am the Delivery Assurance Manager (DAM) for LNS (Local Network Services) Americas.
LNS provides network services via ITSM ticket system built on the ITIL model. The LNS team’s primary areas of work encompassed primarily of Cisco environment with some HP in office areas with LNS focus on layer 2 and some layer 3.

Advanced Technology Services, Greenville, SC, 2003-November 2010

IT Services Manager / IT Project Manager

Started with ATS as a FSR I and through merit, I have been challenged with increasing responsibility.  Milestones included; FSR II, VIP Tech, Team Lead, Sr. FSR, Greenbelt Project Lead, IT Services Manager, IT Project Manager. Starting in April 2007, I was assigned to the IT Services Manager role for our customers for the City of Greenville SC and Taylor Morrison headquarters in Orlando FL. In this role I managed $1.4 million dollars of revenue, budget, resources, day to day challenges and customer relationship. The most recent project for ATS was traveling North America conducting technical discovery for Kiewit (ATS customer).

McClain.tm, Savannah, Georgia, 2002-2003

Network Consultant/Contractor

Owned and operated a technology Consultant Company.  During this time, I served many companies ranging in size from five to one hundred PC and servers. Service work ranging from simple up to complex software and hardware problems.  I also a led server migration project from Windows NT 4.0 domain to a Windows 2000 Active Directory domain. I have also participated on a desktop migration project converting desktops from Windows NT 4.0 Workstation to Windows 2000 Professional.

WebSavannah.com, Savannah, Georgia, 1999-2002

Network Engineer/Systems Administrator

Participated in leading this start-up company to fast revenue gain and status in its region, maintaining minimal downtime and providing personalized service and contact with each customer to achieve satisfaction. Led and managed cross-functional and internal/external contractor teams to achieve project completions in timely and efficient manner. Coordinated with vendors regarding hardware, circuit and line suppliers and backbone providers to obtain most advantageous terms. Isolated and made source/recurrence-potential determinations for outages and directed immediate correction. Performed sales/up sales functions for new and existing customers. Managed and directed financial and human-resources functions, including budget development/administration, billing and collections issues.

Key achievements:

·            Designed, coordinated and implemented data center build-out and relocation to achieve smooth, seamless transition.

·            Successfully de-fused escalated customer issues to achieve positive relationships.

·            Repaired/replaced hardware while ensuring maximum uptime.

·            Provided direct customer assistance via help desk/support.

Rosser International, Savannah, Georgia, 1985-1998

Computer Systems Administrator/Electrical Designer

Managed, maintained, diagnosed and devised corrections for system problems in multiple offices for Dell desktops and servers, large-format plotters and Intergraph proprietary hardware. Evaluated, updated and debugged software as needed for all Windows, MS-DOS, UNIX and Microstation CADD platforms. Routed cable and debugged/maintained network integrity. Designed complex, high-demand electrical systems for commercial and institutional structures. Coordinated with other engineers on systems design/layout. Managed and directed contractors remotely and on-site.

Key achievements:

·            Instrumental in office conversion from traditional manual drafting to CAD.

·            Selected to train employees in 3 locations to use Microstation software, Intergraph hardware.

·            Earned merit bonuses for hard work, dedication and interest in CAD.

·            Received President’s Award reserved for employees who exemplify extraordinary performance, the only Savannah employee to do so.

U.S. Marine Corps Reserves, Savannah, Georgia, 1984-1991

Platoon Sergeant

Selected as youngest E5 to serve as platoon sergeant. Received Non-commissioned Officer of the Year Award in 1990 for exemplary performance and exceptional dedication.

Education/Training

Undergraduate Coursework, Computer Science

Armstrong State University - Savannah, Georgia

Associate of Science, CAD/Computer Science

Savannah Technical College - Savannah, Georgia

Certifications

·         ITIL Foundation v3

·         CCNA

·         6 Sigma – Greenbelt

·         Network+

·         A+

·         MCSA